01DISCOVER
AI audit & consulting
We examine one process, document lost time, risks, and control points, then create a prioritised automation plan.
EN
SYSTEM STATUS: ONLINEHM/2026
Automate the workthat takes time awayfrom your team
We build AI assistants and automations for customer support, lead handling, and internal business processes.
In 3–5 weeks, we launch one working AI process — with human control and a measurable outcome.
3–5 WEEKS1 PROCESSNO CRM REPLACEMENTHUMAN CONTROL
AUTOMATION MAP04 ROUTES
PROCESSSOURCEACTIONSTATUS
01SUPPORTWEB CHATCLASSIFY + ROUTEACTIVE
02LEADEMAILQUALIFY + CRMACTIVE
03DOCUMENTUPLOADEXTRACT + SYNCREADY
04TEAM TASKINTERNALORCHESTRATEQUEUED
░ LAST EVENTREQUEST CLASSIFIED / ROUTE 02 / 142 MS
[ 01 / SERVICES ]
From idea to working automation
We start with a concrete business problem and choose the simplest solution that delivers an outcome.
02ASSIST
AI customer support
An AI assistant answers from an approved knowledge base, keeps context, and hands complex enquiries to your team.
03ROUTE
Lead handling
We identify topic and urgency, check repeat enquiries, update your CRM, and assign each task to the right owner.
04OPERATE
Internal operations
We automate documents, approvals, and data sync, and build internal assistants over procedures and instructions.
[ 02 / PILOT ]
One process. One measurable outcome.
We map a real task, launch automation on the working process, and validate the effect without rebuilding your entire infrastructure.
DISCUSS A PILOT →MAP
Document the current process, constraints, and baseline metric.
DESIGN
Agree on system actions and human control points.
LAUNCH
Connect the required channel and operating system.
VALIDATE
Measure the outcome and decide what is worth extending.
HACK MATRIX APPROACH DEMO
An enquiry moves forward without manual copying
The working flow on this website demonstrates the basic automation loop. It can be extended with classification, routing, and CRM integration.
01FORMWORKING NOW
02VALIDATEWORKING NOW
03DATABASEWORKING NOW
04NOTIFICATIONWORKING NOW
05CRMNEXT STAGE
REQUESTAIHUMAN APPROVALCRM / CHANNEL
[ 03 / OUTCOME ]Does more than reply.
Does more than reply.
Gets work done.
Good automation does not create another chat. It understands the request, uses context, performs allowed actions, and brings in a person only where they are genuinely needed.
MAP MY PROCESS →BEFORE / MANUALAFTER / AUTOMATED
A person reads every requestAI identifies topic and priority
Data is copied manuallySystems update automatically
Tasks get lost between teamsEvery request gets an owner and route
Context is rebuilt every timeHistory stays across sessions
MANUAL LOAD: REDUCEDPROCESS OPTIMISED
[ 04 / EXPERIENCE ]PRODUCTION_GRADE / HUMAN_FRIENDLY
Complex technology.
Clear business outcome.
Hack Matrix is built on experience designing and launching enterprise multi-agent systems: intent classification, session memory, feedback loops, safe action execution, route orchestration, and aggregation of asynchronous responses from multiple agents.
We adapt these engineering practices to the scale and practical priorities of your business — without unnecessary complexity.
01SESSION MEMORYREADY
02FEEDBACK LOOPSREADY
03REQUEST ROUTINGREADY
04ROLE-AWARE ACTIONSREADY
05MULTI-AGENT FLOWREADY
06REAL-TIME STREAMINGREADY
07DATA CLEANUPREADY
08AGENTIC SDLCREADY
[ 05 / CONTROL ]
Automation you can trust with real work
We design not only the successful path but also the boundaries: what the system may do, where review is required, and what happens when something fails.
HUMAN CONTROL
Your team confirms critical actions and can stop the process.
PERMISSIONS & ACTION LOG
The system performs only approved operations while important steps remain traceable.
RELIABLE ANSWERS
The assistant uses approved material and hands the question to a person when information is insufficient.
CONNECTS TO YOUR WORKING ENVIRONMENT
WEBSITEEMAILMESSENGERSCRMDOCUMENTSINTERNAL APIs
[ 06 / PROCESS ]
Start without a leap into the unknown
Explore
We identify where time is lost and which constraints matter.
Design
We define scenarios, actions, data, and human control points.
Launch
We build a pilot on a real process and validate the outcome.
Improve
We measure impact, incorporate feedback, and scale the automation.
[ 07 / FAQ ]
Before we start
01How does a project begin?+
With a short review of one process: where time is lost, which systems are involved, and which outcome can be measured.
02Do we need to replace our current systems?+
Usually not. We connect automation to your existing channels, CRM, documents, and internal tools.
03What happens when AI is uncertain or wrong?+
The workflow defines action boundaries, handoff to your team, and safe exception handling before launch.
04How is the price calculated?+
After the review, we fix the pilot scope, integrations, constraints, and success criterion. You receive a clear proposal before work begins.
05Can we start with one process?+
Yes. The pilot is intentionally limited to one process so you can validate the effect without a large implementation.
06What happens after launch?+
We review quality, collect feedback, and propose extensions only for workflows that have proved useful.
Which work takes time away
from your team?
We will map the process, find the right automation opportunity, and propose the first practical step.
MESSAGE ON TELEGRAM↗We will reply within one business day with a practical first step.